![]() ![]() After being told by the 1 bar server that it's table service only. We decided to have a few drinks in the bar on Saturday afternoon. Unfortunately the breakfast and bar service let the hotel down. The room was really nice, very clean and a good size. My Fiancée and I stayed here for 2 nights. ![]() DoubleTree by Hilton Noumea Ilot Maitre Resort.Doncaster Sheffield Airport Accommodation.Hotels near St George's Catholic Church.Hotel Indigo York, an IHG Hotel Features.Hotels near Hotel Indigo York, an IHG Hotel.As it happens we had no choice but to leave and find an alternative place to eat - (I’m heavily pregnant and without a booking on a busy Friday afternoon this was not easy). Now at some point this establishment has taken and been paid for groupon vouchers so I feel that a little more should have been done to try and honour the voucher or offer an alternative. Although perfectly polite no attempt was made to appease the situation I was simply told to complain to groupon. After booking a day off work and travelling and parking in town we were told there was no record of our booking and they don’t offer afternoon tea anymore. November this year, the booking was made through the website and confirmed (I assumed with the restaurant) for 1pm today. It pains me to write this review because our issue was not entirely the fault of the hotel but feel we need to warn other customers to avoid an embarrassing situation like we had today, we bought a voucher from groupon which expires end of. To say I am unimpressed is an understatement. I have heard of service charge for large groups but this was me and my hubby ordering a drink and pizza AT THE BAR. ![]() The young lady looked suitably embarrassed and passed it to me whereby I noticed I had been charged nearly £4 in 'service charges' - I asked what this was and was advised that the till does it automatically? I noticed that our bill was considerably more than I thought it should be so asked for an itemised receipt. So we had pizza, it was nice enough, nothing special, and ordered drinks. more than disappointed to find that this had been changed (nobody could actually tell me when!?) to a restaurant serving 7 pre made pizza's and NOTHING ELSE, literally nothing, not even fries! The weekend away was my husbands birthday treat and a lovely meal in the hotel should have been part of that -sadly not, no apologies, just 'sorry we don't serve real food anymore'. When I booked I was under the impression this was a restaurant serving 'warm Yorkshire hospitality with delicious Yorkshire food' (as per the website) I was. Visited this restaurant as we were staying at the hotel indigo and this restaurant is part of the hotel. The main difference was in the hot food, the scrambled eggs with salmon, was good as were the Eggs benedict, the poached eggs being cooked perfectly. The cereal and fruit options were more appealing than most hotels as were the breads and pastries. ![]() The counter to this is the quality of the food. This led, on our second morning, to us being seated, given coffee, and had our cereals and had to try and get someones attention as our cooked order hadn't been taken though others arriving after us had. As a result there is no continuity as everyone is trying to do everything. The service was managed by 3-4 people who greeted, took food orders (It's a la carte for cooked items), served and cleared tables. understand this reason as it will minimise the wait time for people, but sometimes when on holiday, you don't know what time you will wake up and want breakfast. However we were suprised to learn that we had to book a time slot for breakfast, presumably because the restaurant is small for the number of rooms in the Hotel. The Restaurant is part of the Hotel Indigo, but mainly serves the Hotel breakfast. Restaurants with Outdoor Seating in York.Restaurants for Special Occasions in York.Steakhouses with Private Dining in York.Chinese Restaurants for Special Occasions in York.Hotels near (DSA) Doncaster Sheffield Airport.Hotels near (LBA) Leeds-Bradford Airport. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |